CORPORATE PARTNERS MILES PROGRAM CONDITIONS

 

1. Membership


1.1 Who can be member?
1.2 Enrollment 
1.3 Individuality of Membership
1.4 Confirmation of Application 
1.5 Corporate Partners Miles Account
1.6 Dissolution, suspension, termination of Corporate Partners Miles Membership  
1.7 The validity of credited miles in case of termination
1.8 Validity of the Atlasmiles Program Records
1.9 Corporate Partners Miles Identification Code 

 

2. Corporate Partners Miles Card


2.1 Corporate Partners Miles Card Delivery
2.2 Individuality of Corporate Partners Miles Card
2.3 Loss of the Card

 

3. Miles


3.1 Calculation Unit of miles
3.2 Atlasmiles Collection
3.3 Mileage registration to Corporate Partners Miles account
3.4 The Validity of Mile credits
3.5 The flights that are not considered for miles earning
3.6 Corporate Partners Miles Account Statement Mailing


4. Conditions of Award Ticket Application


4.1 Corporat Tariff

4.2 Buying Tickets witj Miles Earned

4.3 Documents required for obtaining award ticket

4.4 Limitation in Buying Tickets Earned with Corporate Partners Miles

4.5 Award ticket application conditions

4.6 General Carriage Conditions Validity

 

 

5. Upgrade

 

5.1 Upgrade by spending miles

 

6. Legal Liabilities

 

6.1 Taxes and other charges

6.2 Confidentiality

6.3 Liability

6.4 Local Law

6.5 Abuse of the Program

6.6 Limitation on Liabilities

 

 

7. Right of Entrust

 

7.1 Governing Law and Juristiction issues

 

 

1. Membership 

 

1.1    Who can be member?

Corporate Partners Miles Membership is open to all companies except ?travel agency? status; to corporate clients and customers of Atlasglobal, Etstur and Didimtur Tour Operators, legal entities, groups and associations. 

 

1.2 Enrollment 

Our guests who want to be a Corporate Partners Miles member of Atlasmiles Loyalty Program can submit their completely filled form to Atlasglobal's sales offices and agencies and/or they can send mail to atlasmiles@atlasglb.com to apply Corporate Partners Miles Card. At the applications which are made with e-mail Corporate Partners Miles ; application form to be faxed to company authorized;if the form filled completely ;Corporate Partners Miles membership to be started. Same authorized name can not be arranged to more than one corporate. Name lists which is declared by company to be considered.By submission of the application forms,members accept the Atlasmiles Corporate Partners Miles Loyalty Program Terms and Conditions and their understanding of it without any need for their wet signature.

 

 

1.3 Individuality of Membership

If our members made more than one application for their company name, first membership will be accepted and earned miles will be collected in this account.

 

1.4 Confirmation of Application 
Corporate Partners Miles Loyalty Program membership will be activated after sending Corporate Partners Miles Card number, user name and password with SMS text message to company authorized.

 

1.5 Corporate Partners Miles Account

Within the Corporate Partners Miles Program all companies will have a Corporate Partners Miles account and miles which are earned by employees' of company will be collected in this account. Atlasmiles Corporate Partners Miles account is individually designed for the member corporation and can not be transferred to another corporation; but by the written approval of the company authorized award ticket can be used for anybody.

 

1.6 Dissolution, suspension, termination of Corporate Partners Miles Membership

 

  • Members do not comply with General Terms and Conditions clearly stated in the websites; www.atlasglb.com and www.atlasmiles.com internet and/or take advantage of the program illegally.
  • False information provided by the member,
  • Behavior contradicting the directions of the staff in charge especially during the flight,
  • No miles earned within two years of period following the activation of the Corporate Partners Miles membership, Atlasglobal holds the right to terminate the Atlasmiles contract without any prior notice. In case of termination Atlasglobal shall not be responsible for the members. Corporate Partners Miles Loyalty Program will hold the right to terminate the membership agreement.

Corporate Partners Miles Membership will be terminated also in cases of suspension of Corporate Partners Miles Loyalty Program, dissolution and/or members contravene with General Terms and Conditions. Therefore Atlasmiles corporate/Atlasmiles Business members can not claim any right on mileage or awards.
Corporate Partners Miles members can leave Corporate Partners Miles Loyalty Program at any time by their written request at atlasmiles@atlasglb.com e-mail address.

 

1.7 The validity of credited miles in case of termination

Miles are cancelled if not used in time or not enough for free ticket. Holder of a such card can not claim for any member rights. If the Atlasmiles Loyalty Card Membership is terminated as per justifiable reasons, the card holder will consequently lose the right for the usage of this card and collected miles either on the expiry date and/or that date of termination.

 

1.8 Validity of the Atlasmiles Program Records

 

Subject to those general terms and conditions Atlasglobal is responsible for;

 

  • administration of Corporate Partners Miles Members? personal Atlasmiles accounts,
  • Calculation of earned miles,
  • Provision of information on the awards being offered,
  • Granting of awards.

 

1.9 Corporate Partners Miles Identification Code

PIN Code which will enable the Corporate Partners Miles member to keep track of their Atlasmiles account, demand for the awards online at www.atlasglb.com and www.atlasmiles.com internet websites is to be defined as personal for the company authorized. Any transaction realized by the given username and correct PIN Code shall be considered as a transaction realized by the member. Protection of the Atlasmiles data and storage of these is under the responsibility of the member.

 

2. Corporate Partners Miles Membership Card

 

2.1 Corporate Partners Miles Card Delivery

Upon submission of Corporate Partners Miles application forms filled in full and correctly, the original Corporate Partners Miles Card shall be sent to the members given address within a month. 

 

2.2 Individuality of Corporate Partners Miles Card

Corporate Partners Miles membership is exclusive to establishment and non-transferable. Atlasmiles Corporate Partners Miles transactions (corporate membership, account opening, registration of missing miles, free tickets etc.) will be realized upon declarations of the company authorized. Other requests will be declined by Atlasglobal.

 

2.3 Loss of the Card

Lost, stolen or damaged Corporate Partners Miles Cards will be replaced by the sent new cards to the given address within a month upon receipt of loss report by the member. Members are liable of reporting the lost-damaged-stolen cards upon the incident. Atlasglobal can not be held liable for losses due to any culpable failure , belated notification and/or any other damages.

 

3.  Miles

 

3.1 Calculation Unit of miles

Mile's the unit of calculation for the Corporate Partners MilesLoyalty Program. Atlasglobal is authorized to change rules and calculation unit of miles within a reasonable notice period.

 

3.2 Miles Collection 

A) Miles are credited for the flights realized right after the activation of the membership.


B) 

CLASS EconomyPlus Business Class
Promo Saver Value Flexi Promo Saver Flexi
Domestic Flights 188 Miles 375 Miles 750 Miles 825 Miles 1050 Miles 1125 Miles 1200 Miles
International Flights 25% 50% 100% 110% 140% 150% 160%

 

 

*Values given are one-way mile values


C) Corporate Partners Miles members receive awards for, 

  • their prepaid bookings as per the flight class they prefer to travel ,
  • their corporate employees' flights realized,
  • the corporate staff travel expenses that are without any reimbursement.


D) Atlasglobal holds the right to wholly or partially change the program and renunciation of awards and restriction of responsibility or terminates program or any collaboration with its partners involved in the Corporate Partners Miles Loyalty Program. Members may prefer to services of companies that Atlasglobal has made agreements with as a monetary compensation for their miles, these companies are totally independent and Atlasglobal shall not be responsible for the damages, activities and services of these companies serving as mil awards. 


E) Objections and Scrutiny; The Corporate Partners Miles Loyalty Program relation between the member and Atlasglobal , Atlasglobal is the only authority on determination of the inclusion/exclusion of the member into the program and any mile balance issues. Atlasglobal reserves the right to determine whether the member is entitled or not for mile credits earned, or those to be recorded or not in the member account, the cancellation of or interference with the recorded mile credits. 

 

3.3 Mileage registration to Atlasmiles Corporate/Atlasmiles Business account

Members are required to advise/present their Corporate Partners Miles membership number during booking and/or check-in process. After 24 hours from the realized flight the mile credits will be recorded automatically into Corporate Partners Miles membership's account. Any credits not seen on the Corporate Partners Miles membership account after the flight realized, members need to advise www.atlasmiles.com or call center at 0850 222 00 00 (for abroad 0090 850 222 00 00) with all flight information submitted. After 24 hours from the recording request the credits will be recorded into account.
All missing credits can be claimed for recording 12 months back logged not exceeding the membership date. Submission of booking records (PNR) is essential. For addition of missing flights, PNR code must be declared by the company.

 

3.4 The Validity of Atlaslimes Business credits

The validity of Atlasmiles credits are two years and any miles not used by the end of second full calendar year following their collection becomes void. Corporate Partners Miles member agrees and accepts that they can not claim for revalidation or extension of credits nor may ask for any compensation at the end of this period. Miles are to be expired will be reported in extract of account which is sent as e-mail.

 

3.5 The flights that are not considered for miles earning

  • Travels with award tickets and any other award services,
  • Flights that are not paid for,
  • Charter flights,
  • Flights realized before the Corporate Partners Miles membership. 
  • Flights which are realized by out of employees of company. 

Also, Atlasglobal reserves the right to exclude some of its flights and cabin classes off the program. 

 

3.6 Corporate Par Account Statement Mailing

Every month Corporate Patners Miles Member's Atlasmiles account summary which includes mile balances and further informations to be sent to mail adress which is declared by company authorized. E-mailing is being realized for every Corporate Partners Miles member corporation. 

 

4.    Conditions of Award Ticket Application

 

4.1 Corporate Partners Miles Tariff

 

Miles required for free flight ticket can be followed/demanded from;

A) on Tariff presented on www.atlasglb.com and www.atlasmiles.com
B) in Atlasglobal Agencies as listed in internet addresses
C) on Call Center no: +90 216 0850 222 00 00 (for abroad 0090 850 222 00 00)
Atlasglobal, may make amendments on these tariffs announced by allowing a reasonable notice time. 

 

4.2 Buying Tickets with Miles Earned
Corporate members may request tickets for the company employees or any other person. In case of flying with infants, 500 miles are collected from the account of the member receiving award ticket. There should be sufficient miles available in the members’ accounts for the use of award ticket determined according to the current conditions.

 

 

 

MILES REDEEM Domestic Region 1 Region 2 Region 3 Region 4
From / To Turkey 2018/ 2019 Winter Schedule Economy Plus 6000 Miles 9500 Miles 13000 Miles 15000 Miles 20000 Miles
Business Class 10000 Miles 16000 Miles 20000 Miles 25000 Mil 32000 Miles
2019 Summer Schedule Economy Plus 7000 Miles 12000 Miles 16000 Miles 18000 Miles 25000 Miles
Business Class 12000 Miles 20000 Miles 25000 Miles 30000 Miles 40000 Miles

 

 

*Values given are one-way mile values


Members should make reservation for award tickets:
at the call center 0850 222 00 00 (0090 850 222 00 00 for overseas). Reservation can not be transferred to someone else, and name can not be changed. If the passenger fails to perform the flight in the reservation record, no refund and/or mile point return is available.
 
4.3 Documents required for obtaining award ticket
Corporate members should apply to call center at 0850 222 00 00 (0090 850 222 00 00 for overseas) for award tickets with copy of identity card and copy of Corporate Partners Miles Card, indicating the Corporate Partners Miles membership number of the authorized person.


 
4.4 Limitation in Buying Tickets Earned with Corporate Partners Miles
Atlasglobal reserves the right to limit the free ticket quota for each flight. Corporate Partners Miles card members can use award tickets as one-way or round trip. Award tickets can not be issued as open tickets. However, Atlasglobal reservation and ticketing rules apply for changing the issued award tickets to open tickets.
 

4.5 Award ticket application conditions
 

a)    Reservation change
 
· Reward tickets for domestic and ECN flights can be changed until 12 hours prior to scheduled departure time for 50 TRY. Reward tickets for international flights can be changed until 24 hours prior to scheduled departure time for 30 USD.
· Reward tickets are not permitted to change up to 12 hours from the scheduled departure time for domestic flights. Reward tickets are not permitted to change up to 24 hours from the scheduled departure time for international flights.
· Reward tickets can not be taken into suspension.
· Reward tickets can not be changed or refunded for the domestic flights.
· If the route changes are within the same area, only the reservation change fee shall apply; if the changes are within a different area, mile difference shall also be calculated.
· Mile value of the award ticket for which reservation change is requested shall be calculated at the actual Atlasmiles mile tariff on the date of transaction.
 
b)    Award ticket refund
 
Domestic and Ercan Flights: 
· Award ticket refund is not permited for domestic flights.
 
International Flights:
· Only unused award ticket shall be refunded.
· Reward tickets for international flights can be refunded until (24) hours prior to scheduled departure time with a charge of 50 USD.
· All of the miles shall be returned to the member’s account.
If any coupon is used, tickets may not be refunded.

Domestic and Ercan Flights: 

  • Award ticket refund is not permited for domestic flights.

International Flights:

  • Only unused award ticket shall be refunded.
  • Award tickets purchased by mile points for international flights are refunded for 30 USD. 
  • All of the miles shall be returned to the member’s account.
  • If any coupon is used, tickets may not be refunded.
c)    No-Show 
 
Domestic and Ercan Flights: 
· In case of No-Show not permited.
 
International Flights:
Reservation change or mile refund options are available for 50 USD in international flights
 
d)    Validity of Award Tickets
· Award tickets are valid for 12 months from the date of issue. 
· Award tickets which are not used within this period expire at the end of 12 months.
 
e)    Baggage Allowance
· Paid ticket baggage rules apply.
· Passengers have extra baggage allowance according to their card types.
 

4.6 General Carriage Conditions Validity
Members buying tickets with miles are liable to fulfill their liabilities within the framework of “General Carriage Conditions” (baggage, pet-in cabin, passport etc.) like the other passengers.

 

 

5. Upgrade

 

5.1 Upgrade by spending miles 

 

 

UPGRADE Domestic Region 1 Region 2 Region 3 Region 4
From/To Turkey

 2018/2019                     Winter Schedule

6000 Miles 9500 Miles 13000 Miles 15000 Miles 20000 Miles
 2019 Summer Schedule 7000 Miles 12000 Miles 16000 Miles 18000 Miles 25000 Miles

*Values given are one-way mile values

 

 

REGİONS
Domestic Region 1 Region 2 Region 3 Region 4
 Antalya    Belgrad   Amsterdam   Baghdad   Shymkent 
 Bodrum   Ercan   Dusseldorf   Beirut   Aktau 
 Dalaman   Odessa   London   Erbil   
 İzmir     Moskow   Jeddah   
 Gaziantep     Mykonos   Kuwait   
     Paris   Medina   
     Yerevan   Tehran   
       Tel Aviv   

 

Application Conditions;
 

  • Upgrade can be realized only through the call center until 12 hours prior to the flight.
  • Application is accepted with confirmed and purchased economy plus class ticket.
  • Upgrade is made if there is availability in upgrade class.
  • If the member will make upgrade for the reservation on his/her name, he/she should present copy of identity card.
  • Upgrade may not be applied on special occasions and in certain periods.
  • Upgrade is not possible in code-share flights.
  • Upgrade is valid for one way. RT upgrade is not applied.
  • There should be sufficient balance in the accounts for Upgrade. Mile borrowing is not available.
  • Upgrade is not applied to free tickets and the award tickets issued with miles.
  • Miles are received from a single card number for Upgrade. Thus, it is not possible to unite the miles of 2 different memberships for upgrade.
  • For family card, transaction is made with individual card of each family member.
  • For Corporate Partners Miles memberships, one upgrade is possible in the same flight.
  • Upgrade transaction of Corporate Partners Miles members is realized upon the application of Corporate Partners Miles card authorized person and by filling in Upgrade Request Form.
  • Member can made upgrade for his/her relatives and beloved ones. For this purpose, Upgrade Request Form should be filled through the call center.
  • For upgraded tickets, mile value of the paid economy plus ticket is earned.
  • Travel consultants can not benefit from upgrade.

 
Upgrade mile return, cancellation, change:

Upgrade mile return is not available. Upgrade miles become invalid. If the flight is not realized with the upgraded ticket, economy plus class ticket charge on the date of purchase is refunded upon the request of the member.
Upgrade miles are not returned during the reservation change of upgraded ticket. Upgrade miles become invalid.

 

 

6. Legal Liabilities

 

6.1 Taxes and other charges

Atlasglobal may accepts no liability for any taxes or other charges to which Members or third parties may be subject in connection with benefits obtained under the Atlasmiles program according to changeable conditions of the day. 


6.2 Confidentiality

All the member personal info obtained within the Corporate Partners Miles Loyalty Program will only be used in and during the program process. Also, should the member requests service from another company, the info will be conveyed onto the related company. 
Atlasmiles member accepts that s/he agrees to the transfer of membership information onto member companies for the product, advertisement and presentation purposes as well as the personal information to be shared with the program partners and any other related companies. If the members does not allow to share their informations they are needed to tick the relevant box on the application form. 


6.3 Liability 

In the Atlasmiles Corporate Partners Miles Loyalty Program; Atlasmiles members are solely responsible for the submission of full information to any third parties or companies (i.e. their employer) who have paid for their tickets or other services for which the program miles have been credited as a benefit of the Corporate Partners Miles Loyalty Program. 


6.4 Local Law

In some countries, local law may impose restrictions on the general terms and conditions of the Corporate Partners Miles Loyalty Program. Atlasglobal, therefore is entitled to take any necessary actions required to ensure that compliance with such restrictions is maintained so that they may not be held responsible for the compensation of any possible damages by its members as a result of such action. If members face such a case, they may not claim for payment of their damages or alike from Atlasglobal.


6.5 Abuse of the Program

  • contravene the general terms and conditions of Atlasmiles membership,
  • misuse program awards,
  • attempt to provide false information (esp. regarding the flight data) in order to obtain benefits 

May, in addition to any compensatory damages as a result of such actions, have their Corporate Partners Miles  memberships terminated and any miles and/or awards already registered may be declared invalid. Member must pay a compensation for the award misused. 
Additionally any award documents obtained illegally or in contravention of Corporate Partners Miles Loyalty Program Terms and Conditions will not be honored.

 

6.6 Limitation on Liabilities

1- Atlasglobal reserves the right to change wholly or partially and/or terminate the Corporate Partners Miles Loyalty Program and/or any collaboration with partners under the Atlas Corporate Partners Miles Program at any time, with a reasonable advance notice. Any amendments or additions to the Atlasmiles General Terms and Conditions shall become binding for all members upon announcement of the related information at Atlasglobal sales offices, Atlasmiles Call Center, Atlasglobal web site, or on the Atlasmiles Statements sent to members by e-mail. Therefore collected miles or awards shall not constituted a vested interest.
Atlasglobal; does not guarantee the availability of the awards or requirement for same number of miles for same awards or the right of using these awards for any chosen flights by the member within Atlasmiles Corporate Partners Miles Loyalty Program. Atlasglobal has the sole and exclusive power over Corporate Partners Miles Program. 


2- In case of Atlasglobal's granting of periodical awards or any other practices against the principles of the program or granting of additional extra periodical rights or failure or delay by Atlasglobal in exercising any of its rights under the program or requiring the members compliance with any of program conditions or shall not be construed as a waiver of power over the program or right to require member?s compliance with any of the rules that s/he is bound with nor such exceptional practice shall be deemed to have granted the member or other persons with additional rights or amended the program principles or constitute a precedent for similar practices. 


3- Any limitations and/restrictions in the Atlasglobal General Terms and Conditions of Passengers and Baggage Carriage applies also in this program. In case of breech of program conditions, liability shall be limited to direct material damages and Atlasglobal shall not be held liable for moral damages and/or indirect damages. 

 

7. Right of Entrust

Atlasglobal reserves the right to entrust the operation of Corporate Partners Miles Loyalty Program to successor companies or to a third party, and to transfer the related agreements made to such successor companies or to a third party to that end. Members shall be given a reasonable notice prior to such development. 

 

7.1 Governing Law and Juristiction issues
The contractual relation between the members and Atlasglobal as well as these general terms and conditions are governed by Turkish Law. The exclusive place of jurisdiction for any claims resulting from or raised in relation with the Membership to the Atlasmiles program or in relation with these general terms or conditions shall be Istanbul Bakırköy Courts and Execution offices. Atlasglobal reserves, however, the right to sue at any other competent court within a jurisdiction.